Shipping Policy

Planet MiniMotos processes orders Monday through Friday (except US holidays). We cannot deliver to a P.O. Box, APO, or FPO address. Be sure to provide exact and proper shipping address to avoid complications or delays in order. You will be notified via phone or e-mail of any complications or delays in order.

Return Policy

We do not accept any returns. All sales are final.

Shipping Damage

Most scooters are shipped on a pallet and/or via LTL carrier. We inspect for damage and missing parts prior to shipping. If your scooter is damaged during shipping, or there are missing parts, you must notify us within 48 hours of receipt. Please note that if you have received your freight and didn't document that there are damages with the freight company upon delivery then its assumed your product(s) made it to you undamaged. We will arrange for repair, exchange of the parts, or replacement of the parts. We may ask you for pictures and to return the broken parts prior sending replacement parts. In addition, you will be responsible for filing the claim with the freight company. We reserve the right to charge you for all replacement body parts damaged during shipping if the total damage is valued at more than $50. You will have to claim the total amount we charge you with the freight company. All shipments are insured.

30-Day Parts and Limited Labor Warranty

We warranty all of our scooters to be free from any manufacturer defect for a period of 30 days from the date you receive it. We may at our option:

1) exchange or repair the malfunctioning part (see parts below) or

2) have you take the scooter to a local repair shop. We will pay fair labor upon written estimate approval. We do not pay minimums, we base all labor on $40 per hour. Labor is capped at 6% of the value of the purchase less the actual freight amount. Please note that you are responsible for finding a suitable repair shop. We will assist as much as possible. Parts will be send in accordance with the Parts section below. Please note that you are responsible for finding a local repair shop. This can be a motorcycle, bicycle or lawnmower repair shop. If you are unable to locate a shop to repair your scooter, we will do our best to assist. Some repair shops charge a minimum of one hour. Please be advised that we only pay for actual time as we estimate it. This means that if we estimate a repair should take 30 minutes, we pay for 30 minutes even if the repair shop charges you for their minimum of 1 hour.

Loose parts that fall off are not covered under warranty. Please insure that all the nuts and bolts, locks, fuse covers and other parts and properly fastened prior to usage. The following wear and tear parts are not covered under the warranty: Tires, flats, bulbs, brakes, chain and seat. Ceased engines are not covered under the warranty. Damage due to mishandling, misassembly, misuse, abuse, accident, collision or any other cause with the exception of manufacturer defect is not covered by the warranty. No warranty on all pit bikes since they are race bikes. Do not attempt to fix, modify or disassemble any part on your own as this will void your warranty.

Parts

We reserve the right to inspect parts prior to approving a replacement under the warranty. We may ask you to send us the defective parts prior to sending replacement parts. If you can't return broken parts upon request, we will charge you for the parts we send. If we approve your parts under the warranty, we will send them to you at no additional cost. If we send you the wrong part, you must send it back to us (we will refund mailing.)

Assembly

All scooters require some assembly unless otherwise marked in the item description. The assembly time varies between 10 to 30 minutes depending on the model and the competence of the person performing the assembly. Scooters are not difficult to assemble, however, if you have no prior experience assembling a scooter, we strongly recommend that you have your scooter professionally assembled or checked prior to using it the first time. A misassembled scooter may not perform properly and may be dangerous to ride. Scooters can be professionally assembled at bicycle, motorcycle, or lawnmower shops in your local area. The cost should not exceed $25.